Address: House & Homestyle, Elan House,
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You can either call us, email us, write to us, or messenger us through our face book account.
Tel: 0121 748 1919
We will require a mobile number, as our courier uses a text-based service to notify you of deliveries. There may be a surcharge if a delivery is agreed and there is no response at your home at the agreed delivery time.
Deliveries to certain areas and postcodes will result in a surcharge of £9-18 for the following postcodes: AB30-AB38, AB40-AB56, IV1-IV28, IV30-IV32, IV36-IV40, IV41-49, IV51-IV55, IV63, KW1-KW17, PA20-PA38, PA41-PA49, PA60-PA78, PH4-PH44, PH49-PH50, Northern Ireland, Republic of Ireland, HS, KA27-KA28, ZE, Isle of Man, Isle of Wight, Isle of Scilly, Jersey and the Channel Islands.
Your order will be automatically cancelled if you do not contact us to agree to the surcharge.
If you are unsure or have any other questions, please contact us and we will answer them as soon as possible.
Contact our Customer Services team on 0121 748 1919 Monday to Friday 9am to 4pm (call charges may vary by network) or via email to: firstname.lastname@example.org who will provide you with a Returns number and further returns instructions.
you can return any item that you’ve ordered online from houseandhomestyle.co.uk (by post or recorded courier) for a refund within 28 days of the despatch date.
In case of faulty goods, the initial postage and packaging charge, as well as any return postage cost incurred is refundable unless informed otherwise. Goods are your responsibility until they reach our warehouse, so please ensure that you package them well to prevent any damage in shipping. In all cases, except where an item is faulty, goods returned must be in their original condition and will be inspected on arrival.
Please obtain a receipt for your return package at the Post Office counter, which can be used to track the item(s) you are returning, should for some reason they not arrive at our warehouse. We cannot accept liability for returned goods that we fail to receive, or for those that get damaged when shipped to us.
In the rare instance that incorrect items were sent to you that do not conform to your original order, we will despatch replacement products and we will reimburse your initial delivery charge and return postage. Please return the items to us using a recorded or tracked delivery service, or by standard Royal Mail (retaining your proof of postage).
Returns Department House & Homestyle
Birmingham, B35 6LJ
Delivery charge refunds can only be made in accordance with your legal rights under the Consumer Protection (Distance Selling) Regulations 2000 and other applicable legislation. For further information about your legal rights contact your local authority Trading Standards department.